(4.5 / 5)2011+ Ratings

My Carly Reviews

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Overall Rating

4.5
2 Reviews
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About My Carly

Mycarly.com offers a range of products and services focused on car diagnostics and maintenance. The main offering is the Carly app and scanner, which allows users to carry out diagnostics on their car, uncover odometer fraud, or code their vehicle. This is done easily and at the push of a button on the user's mobile phone. The scanner is compatible with all car brands. In addition to the app and scanner, Mycarly.com provides support for their products, including information about delivery, troubleshooting, returns and refunds, and promotions. They also offer expert knowledge and actionable information that can help users perform maintenance more efficiently on their cars. The website also provides a range of articles and resources to help users get the most out of their Carly products.

My Carly Pros & Cons

Pros of mycarly.com:

  • Easy to Use Interface: The Carly OBD scanner has a user-friendly interface that is intuitive and easy to navigate.
  • Live Data Streaming: Provides real-time vehicle performance data, enhancing diagnostic processes and proactive maintenance.
  • Customization Options: Allows users to customize various car settings, such as illumination and remote key fob settings, for different car brands like VW, BMW, and Audi.
  • Diagnostic Capabilities: Offers thorough diagnostic capabilities, including fault code reading and removal, and severity rating of faults.
  • Community Support: Provides a robust community and support system, including forums, groups, and local meetups, to enhance user experience and repair skills.
  • Expert Advice: Offers access to expert advice and personalized tips for diagnostics and repairs, reducing uncertainties and ensuring accurate diagnostics.
  • Cost-Effective: Helps save money on repairs by providing transparent pricing information and detailed insights into vehicle health.

Cons of mycarly.com:

  • Subscription Model: Requires annual subscription fees for premium features, which can be costly and may not be transparently disclosed.
  • Limited Compatibility: May not support all car brands or models, with some users reporting limited functionality on certain vehicles.
  • Complexity in Renewal Process: The automatic renewal policy can be confusing, and users may need to contact support to stop the renewal, which can be inconvenient.
  • Limited Refund Policy: Users who purchase the premium package may find it difficult to get a refund if the product does not meet their expectations, as the return policy is strict.

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My Carly Customer Reviews (2)

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Bill Upshaw
Bill Upshaw
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Feb 9, 2023
Malkan Gairbekov
Malkan Gairbekov
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Feb 5, 2023

My Carly Customer’s Q&A

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My Carly Features and Benefits

Key Features of MyCarly:

  1. Comprehensive Diagnostics:

    • Read Out Issues: In manufacturer-level detail, find errors inside control units.
    • Diagnostics Result: Identify issues with detailed diagnostic results.
    • Live Data Monitoring: Choose between predefined parameter sets and monitor live data to narrow down issues.
  2. Customization and Coding:

    • Customization: Unlock hidden features and change settings to personalize your car.
    • Coding: Access necessary data to make informed decisions about buying a used car or customizing your vehicle.
  3. Service and Maintenance:

    • Service Checks: Perform service checks yourself using the app.
    • Spare Parts: Find parts needed for maintenance.
    • Used Car Check: Detect mileage tampering and mechanical problems.
  4. Smart Mechanic Feature:

    • Repair Guides: Get specific repair guides for your model.
    • Expert Advice: Access tips from expert mechanics to understand the severity of an issue and how to fix it.
  5. Real-Time Data Streaming:

    • Live Data Streaming: Observe real-time vehicle performance to diagnose issues at home.
  6. Predictive Maintenance:

    • Predictive Errors: The Intelligence feature predicts potential upcoming errors based on historical data.
  7. User-Friendly Interface:

    • Easy Navigation: The app has a user-friendly interface with various menu items to navigate between different topics.
  8. Compatibility:

    • Wide Compatibility: Works with most car brands, including BMW, Mercedes, and Mini.
  9. Supportive Community:

    • Community Support: A supportive community where users can share experiences and solutions related to car diagnostics and repairs.
  10. Lifetime Warranty:

    • Hardware Warranty: All Carly Scanners come with a lifetime warranty.

Benefits:

  1. Cost Savings: Reduces repair costs by providing transparent pricing information and detailed insights into vehicle health.
  2. Proactive Maintenance: Helps in proactive maintenance by identifying potential issues early on, reducing unexpected repair costs.
  3. DIY Repairs: Enhances users’ repair skills by providing access to vehicle-specific information and step-by-step guidance for basic car repairs.
  4. Expert Guidance: Provides personalized tips and insights, empowering users to tackle repairs confidently.
  5. Enhanced Control: Gives users greater control over their car’s performance and maintenance, making them more independent in evaluating and maintaining their vehicles.

My Carly Pricing

The pricing for Carly OBD on mycarly.com includes:

  • Scanner Purchase: $79.90
  • Annual Subscription:
    • Basic Package: $90 (first year), $90 annually thereafter
    • Premium Package: $160 (first year), $69-$99 annually thereafter
    • Smart Mechanic Feature: $36 (one-time payment)

Additionally, there is a 14-day money-back guarantee for the scanner purchase.

About Mycarly.com Payment Method?

On the Mycarly.com website, a voucher code can be redeemed during the checkout process. After filling in the billing and shipping address, there is a voucher field where the voucher code can be introduced. During campaigns, the voucher may already be prefilled, requiring only a click on 'Apply'. After applying the voucher, the payment method can be chosen to complete the purchase. It's important to note that the voucher codes from Carly are valid ONLY for web purchases. If a voucher code hasn't been applied for any reason, the support team can be contacted for assistance. If the Carly license is purchased with a voucher, the voucher applies only for the first year. The app will renew at the normal price in the subsequent years.

My Carly FAQs

FAQ

How To Open A My Carly Account?

To open an account on mycarly.com, follow these steps:

  1. Visit the mycarly.com website.
  2. Look for the "Log In" or "Sign Up" option, usually located at the top right corner of the homepage.
  3. Click on the "Sign Up" option.
  4. You will be prompted to enter your email address and create a password.
  5. After entering the required information, click on the "Create Account" or similar button to complete the registration process.
  6. You may need to verify your email address by clicking on a link sent to your email.

Remember, the exact steps may vary slightly depending on the website's layout and design. Always ensure to keep your account information secure. If you encounter any issues, consider reaching out to their customer support for assistance.

FAQ

My Carly Alternatives

Here are some alternatives to mycarly.com:

  1. Fixd: A popular diagnostics app for modern cars. It offers live monitoring of your vehicle.
  2. Carista: Helps you customize and service your car.
  3. Bluedriver: A Bluetooth OBD2 scanner that allows you to access your car's information from your phone.
  4. BimmerCode: Offers split features and is a good choice for BMW.
  5. BimmerLink: Works with the same OBD2 connector as BimmerCode.

Please note that these alternatives have different features and may not be identical to mycarly.com. Some of them might be more suitable for certain car brands or models. Always check the compatibility and features of each alternative before making a decision.

If you need more alternatives, consider checking out other OBD2 scanners or car diagnostics apps in the market. They can offer a range of features from basic diagnostics to advanced customization and coding options. Remember to choose the one that best fits your needs and preferences.

Hope this helps! Feel free to ask if you have any other questions.

FAQ

What payment methods are accepted by My Carly?

My Carly accepts AMEX, Apple Pay, Google Pay, Klarna, MasterCard, PayPal, and Visa.
FAQ

What is the delivery time for My Carly products?

The delivery time varies depending on the country. EU countries can expect delivery within 7-12 days, while non-EU countries can expect delivery within 7-15 days.
FAQ

What happens if My Carly fails to meet the delivery deadline?

If failure to meet deadlines is due to unforeseen obstacles beyond their control, the delivery dates shall be extended accordingly.
FAQ

Can My Carly provide services in partial deliveries?

Yes, My Carly is entitled to provide services in partial deliveries, and in such cases, the full shipping costs may be incurred for each partial delivery.
FAQ

What is the withdrawal policy for My Carly?

Customers have the right to withdraw from the contract within fourteen days without giving any reason. They must inform My Carly of their decision to withdraw, and if they do so, My Carly will reimburse all payments received from the customer within 14 days. Customers must bear the direct costs of returning the goods.
FAQ

About Mycarly.com Popular Products and Services?

"Mycarly.com" offers a range of products and services that are popular among its users. The Carly app and scanner are key offerings that allow users to carry out diagnostics on their cars, uncover odometer fraud, or code their vehicles. This is done easily and at the push of a button on a mobile phone. The scanner is compatible with all car brands.

The website also provides a support section where users can find information about delivery, Carly products, Carly accounts, Carly coding, troubleshooting, returns and refunds, promos and gift vouchers, and new features in Carly.

In addition, there are specific features available for different car brands such as Ford, Opel, Toyota, Renault, Volvo, Porsche, Peugeot, and Tesla. Users have found these products helpful in solving issues with their cars and have even used them for modifications.

However, it's important to note that the availability of features may vary depending on the car brand. For instance, not all features may be available for Tesla cars.

Overall, "Mycarly.com" offers a comprehensive suite of products and services that cater to the needs of car owners, making it a popular choice among them.

FAQ

About Mycarly.com Prices and Cost?

The prices for Carly are variable. Depending on the version, one pays €21 to €80 per year for the app. The associated OBD-2 adapter can be obtained for €59.90 on the official Carly website. This is a one-time payment. For those who do not wish to pay anything in advance, the Carly Lite app can be downloaded, which already includes some features. There are also two subscription options: one for a specific type of vehicle (e.g., BMW) or an all-rounder subscription, which costs a bit more. No further payments are required before one can start coding.

FAQ

Mycarly.com Return Policy?

The return policy of Mycarly.com is as follows: If a Basis Package is purchased and the Carly Scanner is sent back within 14 days after the delivery date, a full refund will be issued using the original payment method. However, returns sent after this period will not be refunded. As for the Carly app license, if it is ordered via the Carly website, the return of the Carly app license is no longer possible. The cancelation right is lost upon the start of the contract performance.

Regarding the shipping policy, as soon as the Carly Scanner is dispatched, a shipping confirmation with the tracking number will be sent to the same email address used to place the order. The delivery time in Europe takes up to 12 days, while outside of Europe & UK, it takes up to 15 days. However, countries like China, Australia, Zambia, The Cayman Islands, Kenya, Mauritius, Kuwait, Réunion, South Africa, Bulgaria, Nigeria, and Israel may experience deliveries of up to 30 days. The Carly Scanners are made and shipped from Germany.

FAQ

How do I contact Mycarly.com for returns?

To return a product to Mycarly.com, the scanner should be sent to the following address: Carly Solutions GmbH Co KG Avini 11407 SW Amu St Suite #W7576 Tualatin, OR 97062 USA. After sending the scanner, the tracking number should be sent for refund processing via the contact form on their website. For more detailed information, it's recommended to visit the Returns & Refunds section on the Carly Support page of their website.

FAQ

How can I use Mycarly.com for diagnostics?

To use Mycarly.com for diagnostics, the following steps are needed:

  1. Locate the OBD2 port in the vehicle. It is usually found in the floorboard of the vehicle.
  2. Turn on the ignition. When the ignition is on, the Carly scanner accesses the control units and all vehicle data.
  3. Download the Carly app to a mobile phone, open it, and connect via Bluetooth.

With the Carly app and adapter, a health check can be run on the car. This is incredibly helpful for maintaining the health of the car and preventing small problems from becoming big ones. The health diagnostics feature covers various electronic control units depending on the car brand. Brands such as BMW, Mini, Audi, Skoda, Volkswagen, Seat, Toyota, Lexus, Mercedes, Renault, and Porsche have more functions available, including manufacturer-level diagnosis on systems such as the engine, transmission, emissions, ABS, airbag, multimedia, and more. Other brands offer the OBD functions for the time being, which covers the most critical systems. The design of the app and functionalities may have changed since the video was filmed. Specific features will vary with every model.

The Carly app also offers features like Smart Mechanic, which provides detailed repair and maintenance tips written by expert mechanics. The Engine Live Data feature provides access to your engine’s data in real time. You can record and export data while driving. The Carly Maintenance feature helps keep all service intervals in check. You can keep track of your service intervals and reset your service light easily with your smartphone. The Carly Used Car Check feature helps evaluate a used car by detecting mileage manipulation and mechanical problems. The Carly Coding feature allows you to unlock hidden features or change settings to customize your car specifically to your needs. Coding is user-friendly and intuitive and requires no previous experience. The automatic safety check is perfectly safe.

Remember, every car has different software and modules built-in, so specific features will vary with every model.

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